Privacy Policy

Introduction

TLM Vietnam (Tan Lien Minh Technology & Trading Co., Ltd.) respects your privacy. This policy explains what information we collect through our website (tlm.com.vn), how we use it, and the choices you have.

Information We Collect

We collect limited information to improve our website and respond to partnership inquiries.

Contact Form Submissions

When you submit our partnership inquiry form, we collect: - Company name - Your name - Email address - Phone number (optional) - Message content (optional)

This information is sent as an email notification to authorized TLM staff members. We do not store your form submissions in any database, spreadsheet, or external service. Your data is only retained in the email inboxes of TLM staff who process partnership inquiries.

Website Analytics

We use Google Analytics 4 (GA4) to understand how visitors use our website. GA4 collects: - Pages visited and time spent - Device type, browser, and operating system - General geographic location (country/city level) - Referral source (how you found our website)

GA4 uses first-party cookies to distinguish unique visitors. We do not use GA4's advertising features, and we do not share analytics data with third parties for advertising purposes.

Search Console

We use Google Search Console (GSC) to monitor our website's search performance. GSC data includes search queries, click-through rates, and indexing status. This data is aggregated and does not identify individual users.

Cookies

Our website uses only essential and analytics cookies: - GA4 analytics cookies (_ga, _ga_*) to measure website usage - No advertising or tracking cookies from third parties - No social media tracking pixels

You can disable cookies through your browser settings. The website will continue to function normally without them.

How We Use Your Information

We use the information we collect to: - Respond to partnership inquiries submitted through our contact form - Understand website traffic patterns to improve content and user experience - Monitor website search performance

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Storage and Security

• Contact form submissions are delivered via email to authorized TLM staff only. No form data is stored in databases or third-party services.
• Emails are sent through Resend, a transactional email service, which processes data in accordance with their privacy policy and does not retain message content beyond delivery.
• Analytics data is processed by Google under their data processing terms.
• We do not maintain user accounts or store passwords on this website.

Your Rights

You have the right to: - Request access to any personal data we hold about you - Request correction of inaccurate data - Request deletion of your data

To exercise any of these rights, contact us at anh.phung@tlm.com.vn. We will process deletion requests within 30 business days.

Data Retention

• Contact form submissions exist only as email notifications in staff inboxes and are subject to internal email retention policies
• Analytics data is retained according to Google Analytics default retention settings (14 months)

Third-Party Links

Our website may contain links to partner websites and social media platforms (Facebook, TikTok, YouTube). We are not responsible for the privacy practices of these external sites.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page indicates when the latest changes were made.

Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

Anh Phung Business Development Executive Email: anh.phung@tlm.com.vn Phone: +84 936 424 589 Address: 29B7 Dam Trau, Hong Ha Ward, Hanoi, Vietnam